A: The best place is to start here at the Getting started page.
A: We are continuing through Covid, users must be responsible and abide by all and any guidelines and restrictions in place at the time. These can include but are not limited to social distancing, wearing a face covering and ensuring that items are clean and sanitised before exchanging
A: The website will keep a track of communication between lender and borrower, so there is a record of any transaction
A: It is a standard requirement that all items listed have photographs, any damage should be highlighted and also listed in the description
A: If you’re that concerned, then it is best not to list that particular item
A: The procedure for dealing with lost or damaged items can be found in User Agreement and help can also be found in the Resolution Centre
Q: I searched for an item but nothing is listed?
A: Ensure ‘location’ and ‘category’ are left blank for a more general search. If there are still no items found, use the Wanted forum to see if any other user has what you’re looking for
Q: What is the cost to lend?
A: It is free to register and list as many items as you want to, you only pay when you borrow something, you can find out about charges on the Fees page
Q: What is the cost to borrow?
A: You only pay when you borrow something, you can find out more about charges on the Fees page
Q: How much should I charge to lend my item?
A: reebba is a sharing, not rental, website and we encourage items to be lent for free. The purpose is to reduce environmental impact and benefit local communities. You can find out more about charges on the Fees page
A: Yes, within reason – we have restricted items which cannot be listed, prohibited items can be found in Lending Basics page
A: Go to My reebba, click manage listings, find the item and click edit. Scroll to the bottom and click the box that says ‘currently on loan’. Remember to untick when you receive it back
Q: What do I do if I don’t want to lend out an item or I don’t own it any more?
A: Go to My reebba, click manage listings, find the item and click delete